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Smart Service Deployment Support Business

Case Studies

Case Studies

Case Studies 01


: A Universal Communication Project Utilizing XR Technology

: A Universal Communication Project Utilizing XR Technology

Company Name:
monoAI Technology, Inc.
Breakout sessions:
Universal Communication with Advanced Technology Subcommittee
Service Area:
Art museums, museums, and other cultural institutions in Tokyo

Background

At tourist attractions and cultural facilities throughout Tokyo, two common challenges have emerged: “staff burnout caused by the rapid increase in international visitors” and “delays in providing information access for people with hearing impairments.”

In particular, for content where explanations are essential, there is currently a shortage of multilingual staff, and real-time information access for people with hearing impairments has not kept pace with demand.

Service Overview

Aiming to simultaneously overcome the "language barrier (for inbound tourists)" and the "information barrier (for the hearing impaired)," we provide subtitling and simultaneous translation features using AR glasses.Building on our efforts from previous years, we developed a subtitling and translation app that supports a broadcast system capable of distributing content from a host device to multiple devices.

We built features tailored to on-site needs, such as conducting guided tours led by navigators. We also improved the user interface and user manuals and conducted field tests at art museums and other venues in Tokyo.

Service Image

Sample subtitle display

Usage Examples and Equipment

How foreign tourists experience it

A look at the demonstration at the Mitsubishi Ichigokan Museum

Effects of the Deployment

Foreign Tourists: 100% of participants praised the readability of the subtitles, and over 90% strongly expressed a desire for future developments, confirming a clear need for social implementation to meet inbound tourism demand.
People with Hearing Impairments and Related Parties: The system received high marks for convenience (87.8%), and many participants expressed their “joy at being able to access information in real time.”
At the same time, challenges (both hardware and software) for everyday social implementation were highlighted, leading to the establishment of development guidelines for the next fiscal year.
Moving forward, we will pursue cost improvements through support for the mass-market price range, UX improvements via updates to user devices, the development of an administrative interface, and the exploration of monetization through exhibition-linked content distribution features.

Case Studies 02

A Tourism-Oriented Smart Service Business "Exported" from Nishi-Shinjuku
: A Mobility-Based Tourism Smart Service Business "Exported" from Nishi-Shinjuku

Company Name:
JORDAN Corporation
Breakout sessions:
Data Linkage Platform Subcommittee to promote local awareness and business participation
Service Area:
Asakusa

Background

To create a "system for reducing 'failures' in action"—such as indecision or missing deadlines—in the Tokyo metropolitan area, we addressed issues like failed information retrieval (e.g., scattered information, uncertainty about business hours, or content in foreign languages that cannot be understood) and failed travel and time management (e.g., missing connections, destinations being farther than expected, or failing to arrive during business hours). Our goal was to bridge the digital divide between "wide-area" and "narrow-area" contexts and eliminate disparities in the quality of travel and information through personalized walking speeds.

Service Overview

Expanded information dissemination via the CMS connected to the transit directions service (optimized approval workflows, improved visibility, and enhanced convenience for maintenance management). Annual Pass feature: Simply scan the QR code. As a standalone ticket-based platform, it will continue to support the addition of events and limited-time content. Expanded functionality for the area-specific portal “Asakusa Mode” and added support for the multilingual version of the transit directions service.

Measures walking speed and personalizes route guidance based on "your total travel time."

Service Image

Effects of the Deployment

While popular spots tend to attract large crowds, we aim to alleviate this concentration by increasing the number of “locations where users can access information.” Since the launch of the “Personalized Walking Speed” service (currently in the pilot phase), the number of users who have registered their preferred walking speed has been gradually increasing, confirming the demand for route results tailored to individual walking speeds.
Even after the pilot concludes, we will continue to provide services such as the CMS, database, and annual pass.
We are currently considering expanding the personalized walking speed feature to incorporate congestion data, and we plan to enhance content by adding social media buzz data to the local area mode.
This is no longer limited to Asakusa; through collaboration with private-sector operators alone, we are now in a position to expand widely to other areas.